Complaints Procedure

1.          If you have a complaint relating to fundraising, it should be sent by e-mail to the complaints co-ordinator, Robert Mitchell (at Robert_mitchell@talktalk.net), who will acknowledge it and give a full reply by e-mail as soon as possible after investigating the matter.

2.          If the complainant is unhappy with the response, the complaint can be referred to the Fundraising Standards Board (FSB) at Hampton House, 20 Albert Embankment, London SE1 7TJ.

A record of complaints will be kept by the complaints co-ordinator and made available, if requested, to the FSB.  All complaints will also be reported to the Council of Music Preserved at their next meeting.